Frequently Asked Questions
Everything you need to know about shopping with Motel Rocks.
How long does shipping take and what are the costs?
We offer various shipping options including Standard and Express delivery. UK orders typically arrive within 2-5 working days, while international shipping times vary by location. Shipping costs are calculated at checkout based on your destination.
What is your return policy?
You can return any unwanted items within 30 days of receipt, provided they are in their original condition with all tags attached. Please note that for hygiene reasons, certain products like earrings and swimwear cannot be returned if the seal is broken.
How do I know which size to order?
To find your perfect fit, please refer to our comprehensive Size Guide located on each product page. We provide measurements for bust, waist, and hips to ensure your Motel pieces fit exactly as they should.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website so you can monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options such as PayPal, Klarna, and Afterpay/Clearpay for buy-now-pay-later convenience.
Is your clothing ethically produced?
Motel is committed to ethical sourcing and maintaining high standards throughout our supply chain. We work closely with our manufacturers to ensure fair labor practices and are continuously working toward more sustainable production methods.